Privacy Policy

Collection of personal data in the context of an information request or reservation request

To allow the User to submit an information request via the contact form or a reservation request to check the availability of a room for specific dates (arrival and departure), and to contact the User in case of acceptance or refusal of their request based on availability, the collection of certain personal data is necessary.

The data collected through the contact form includes, in particular:

First and last name

Email address

Phone number

The information collected when submitting a reservation request includes, among others:

First and last name

Postal address

Email address

Phone number

The User is informed that their personal data will only be used to manage this booking request, and that they have the following rights under Articles 15 to 22 of the GDPR:

Right of access (Article 15)

Right of rectification (Article 16)

Right to erasure (Article 17)

Right to restriction of processing (Article 18)

Right to data portability (Article 20)

Right to object (Article 21)

These rights can be exercised at any time by contacting the data controller using the contact details provided on the site.

These rights can be exercised at any time by contacting the data controller Mr ALLICHE at the email address
acceuil@hotel-lesrosiers.com or via our contact form.

Opposition to Telemarketing

In every form where data collection is required, there is a checkbox titled 'I refuse to receive phone calls for marketing purposes.
' You can check this box to specify your opposition.
and / or
If you do not wish to be contacted for commercial telemarketing, you can register for free on the Bloctel telemarketing opposition list https://www.bloctel.gouv.fr/.

As a reminder, this data is only useful for us to contact you in order to respond to your request and for any other use related to it (quote, invoice, registration on our agenda for room assignment, and at reception when you arrive). No advertising, third-party communication, or telemarketing is done with your data.

Cookie Management

This site uses cookies to collect data that helps us tailor our site according to your preferences and needs, such as language choice for reading the information presented on the site or other technical cookies necessary for operation, in order to provide you with a smooth and pleasant browsing experience.

These cookies are essential for the proper functioning of the site.

No advertising cookies are used on this site.
If there are any changes, an update will be specified on this page.

Use of third-party services (cookies and iframe)

On the 'Access' page of our site, we use an iframe to display a map of France, provided by the third-party service OpenMapStreet, to help you locate the hotel address.

This third-party service may place cookies on your device to enable the proper functionality of the map and to show the hotel location on the map.

Consent and cookie management

The use of this service is optional, and you have the option to disable the cookies associated with this service through the cookie management settings on our site.

Please note that if you choose to disable this service, the map will not be displayed.

For more information on how we handle cookies, please refer to our Privacy Policy. our Cookie Management Policy.

You can refuse the use of these cookies by clicking this link: cookie settings or by adjusting your browser settings.

Please note that blocking cookies may restrict access to certain features of our site and affect your browsing experience.

No Right of Withdrawal

It is reminded that, in accordance with Article L. 221-28 of the Consumer Code, the Client does not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code for the Services covered by these terms.

Consumer Mediator

If you have a complaint regarding a forgotten item or any other issue related to your stay, we invite you to contact us promptly via our contact form or by email acceuil@hotel-lesrosiers.com.

We will make every effort to resolve the issue amicably and as quickly as possible.

If no satisfactory solution is found, you have the option to seek the assistance of a consumer mediator, in accordance with the applicable legal provisions.

We are committed to handling all requests with seriousness, transparency, and diligence, to ensure your complete satisfaction.

In case of a dispute, you have the option to use the Online Dispute Resolution (ODR) platform. To file a complaint, please visit the following website:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

This platform allows for quick and amicable dispute resolution, without the need for court intervention.

Updated on 18/11/2024